Your Civil Construction Software Partner

SUPPORT AND SERVICES

Professional
Experts

Our customer support team consists of experienced industry professionals who understand the challenges estimators and project managers face when bidding on jobs and managing projects with heavy equipment. We develop comprehensive construction software processes to help our clients gain the most from the systems we have installed. Since “out of the box” software solutions are not always the perfect fit, our professional services team will develop and execute a custom heavy equipment software plan that will streamline your learning and maximize your system’s potential.

Knowledgeable

Full understanding of the highway construction industry’s heavy equipment and construction.

Experienced

Former estimators and experienced technical support staff for equipment construction software maintenance and more.

Domestic

All of our support team is based at our headquarters in Nashville, TN.

SuppRep
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GETTING YOU UP AND RUNNING

Installation
Installation & Setup

Step-By-Step Assistance

Lifetime support, all products, no extra cost!
Our team will help you take care of all the database installation, maintenance, and back-ups. We will also ensure successful installs of the products for all personnel. Together, we can get your entire team up and running in no time.
Implementation
Implementation

Ensuring Your Success

Implementing a new program can seem like a daunting task since they “touch” many different parts of your organization (Management, Estimating, Accounting, Operations and IT department). We have designed our system to greatly simplify this process.

FMP will integrate with your construction accounting system as well as any estimating system that can export to a spreadsheet file (including full integration with our system, ProEstimate.NET).

While some companies require you to fill out 12+ spreadsheets as part of their implementation process, we only need labor and equipment to get you started on ProEstimate.NET. Our team will help you set up your databases and show you how to install your spreadsheets.

BidTabs.NET is a cloud-based system that receives automatic updates when new data is published. With this feature, you'll be getting cleaner data faster than ever before.
Installation
Training & Support

Understanding Your Needs

We train the field personnel as well as the office users on our FieldManagement Pro software. Our training includes on-line or on-site options (on-line training is included in the purchase cost). Training Field/Mobile users normally takes less than an hour. We train your FMP Office personnel focusing on their operational duties within FMP Office as well as training your accounting personnel to ensure time is correct upon payroll.

ProEstimate.NET will make the training of new estimators much more efficient. ProEstimate.NET allows experienced estimators to pre-build crews with pre-defined resources and production rates. This capability enables new estimators to get “up and running” with less supervision and less training time.
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